Refund policy

Returns and Refunds

Because many of our products are personal-care or food products, we cannot accept returns simply because you have changed your mind.

If your order arrives damaged, faulty, incorrect, or is not as described, please contact us as soon as possible through our website contact form or by replying to your order email. Please include your order number and, where possible, photographs of the issue.

We will assess the situation and provide an appropriate remedy, which may include a replacement or refund. Please do not return an item before contacting us.

Our returns policy does not exclude or limit any rights you may have under the New Zealand Consumer Guarantees Act 1993.